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Changelog - August 2022

over 2 years ago by Blake Beard
270

Changed

  • Accepted Callbacks no longer counted for "Finished Call Count"

Added

  • Close option for Chat window (Web Chat Channel)
  • CCAC History radio buttons

Fixed

  • Issue with agents getting stuck in "Transfer" events
  • Issue with Agent getting stuck in Ringing for outbound call
  • Issue with Max Simultaneous Sessions limit
  • Issue with Agents being stuck in "Talking" state
  • Issue with internal call to ACO Group (ACO Only)
  • Issue with bar graph widget
  • Issue with agent skill level in the HTML UI