Changelog - March 2025

Available as of v5.50

Added

• Web Chat Attachment Support

  • Attachments may now be shared by both parties in a web-based chat conversation.
    Customer Experience:

    

    Agent Experience:

    

• Second Sound Output for CCAC Notifications

  • Ideal for agents who use headphones and desk speakers. This will allow agents to hear the phone ring even if they're preferred in-call audio output is not currently in use.

    • Notifications Output: Include notifications (ringing phone, alerts, messaging prompts, etc)

    • In-Call Output: Includes all notifications and the live call audio feed

      

Improved

• Netsapiens API Outage Mitigation

  • Call routing is less impacted by API outages. API v2 is available for slow rollout behind a feature toggle.

• RingCentral Register Failover

  • A second RingCentral outbound proxy can be added as a failover

Fixed

• Various small bug fixes