Changelog - September 2023

v5.33

Improved/Changed

• Various performance improvements for Supervisor View
• Password Reset protocol better warns of incorrect address
• No longer allow spaces to be entered before or after skill names
• Various UX adjustments to containers that were not properly displaying

Added

• Additional white label support including favicon and reset emails
• SMS Routing support
• Additional Email metrics for reporting
  • Avg/Max Email on Hold Durations
  • Email Event Count

Fixed

• Variety of small bug fixes
• Some user account settings were not applying properly
• Agent getting stuck with a call after performing a warm transfer
• No email metrics were available for the Time Interval reports