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Changelog - October 2023

7 months ago by Kelly Jaques

v5.34

Improved/Changed

  • Salesforce CCAC Plugin
    • Better feature support for the smaller allotted window embedded in Salesforce

Added

  • Improved log output to better detect API outages from RingCentral
  • Removing legacy login for Single Sign-on enabled agents
  • Various white labeling improvements
  • Prompt for agents to press 1 to answer calls when the RingCentral API is down or greatly delayed.

Fixed

  • Various small bug fixes
  • 3CX - Click to Dial
    • Calls were disconnecting when attempting to connect to external parties while using the click to dial feature.
  • "Transfer from Agent" reporting was not calculating correctly
  • Web Chat history showing both channels on the left side instead of alternating