Changelog - October 2023

v5.34

Improved/Changed

• Salesforce CCAC Plugin
  • Better feature support for the smaller allotted window embedded in Salesforce

Added

• Improved log output to better detect API outages from RingCentral
• Removing legacy login for Single Sign-on enabled agents
• Various white labeling improvements
• Prompt for agents to press 1 to answer calls when the RingCentral API is down or greatly delayed.

Fixed

• Various small bug fixes
• 3CX - Click to Dial
  • Calls were disconnecting when attempting to connect to external parties while using the click to dial feature.
• "Transfer from Agent" reporting was not calculating correctly
• Web Chat history showing both channels on the left side instead of alternating