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Changelog - March 2023

about 2 years ago by Kelly Jaques
270

v5.24

Improved/Changed

  • Additional minor UX improvements in Contact Center Agent Client
  • Minor UX improvements in CCaaS navigation menu
  • Agent menu in Supervisor View - Renamed "Manage Skills" to "Toggle Skills”

Fixed

  • ACW popping at the beginning of the call for some customers
  • Some web chat messages not reaching contact center agents

Added

  • Broadsoft Integration improvement / add P-Asserted-Identity to Outbound Header



v5.23

Improved

  • Direct billing history now shows in chronological order
  • Minor UX improvement in Contact Center Agent Client

Fixed

  • Bug fixes for Xima based called recording
  • Premature ACW for some transferred calls
  • Wallboard loop URL stops displaying data after an extended time
  • RingCentral subscriptions may fail if pod is not ready
  • Minor bug fixes