Change Log - June 2025

Available as of v5.52

Improved

WebRTC Call Quality and Feedback
- Addressed issues with call quality and connectivity.
- Added visualization to give the agent visual feedback showing when their mic and speaker activity.

Custom Extension Directory
- When agents are placing or transferring a call, they'll now be able to utilize a phonebook to connect with any defined external number or internal (UC) extension.
- This was traditionally only available to CRM integrated customers.
- Support single additions/modifications or CSV imports.
- This is a global phonebook and all agent will see all loaded contacts.
Callback Attempt Window

The service already had a "Callback Offer Window" per skill which allows users to define a start and end time for announcements offering queue callbacks to be offered and also to be able to schedule a callback.

This new feature offers the ability to control the window of time when a callback can be triggered to go out to a customer. A common use case would be setting an appropriate start time so callbacks that passed to the next day do not go out at an unreasonable hour.
Windows Notifications Support for the Xima Contact Center App

If your users are utilizing the installed (electron) Xima Contact Center application on their PC, they may now get a Windows notification when an inbound call is presenting, even if their application is minimized.

Please note that the user's PC needs to have notifications enabled for the application

Custom Request Body for WebService API
Before this build, you were limited in how you could post parameters in a WebService API POST/GET. Now we allow you to define the request type and parameters in the body below. The most common expected use for this new enhancement is "application/json" request types with a JSON payload.