Changelog - June 2025

Available as of v5.52

Improved


  • WebRTC Call Quality and Feedback

    • Addressed issues with call quality and connectivity.

    • Added visualization to give the agent visual feedback showing when their mic and speaker activity.






Added

  • Custom Extension Directory

    • When agents are placing or transferring a call, they'll now be able to utilize a phonebook to connect with any defined external number or internal (UC) extension.
    • This was traditionally only available to CRM integrated customers.
    • Support single additions/modifications or CSV imports.
    • This is a global phonebook and all agent will see all loaded contacts.



  • Callback Attempt Window

    The service already had a "Callback Offer Window" per skill which allows users to define a start and end time for announcements offering queue callbacks to be offered and also to be able to schedule a callback.

    This new feature offers the ability to control the window of time when a callback can be triggered to go out to a customer. A common use case would be setting an appropriate start time so callbacks that passed to the next day do not go out at an unreasonable hour.

  • Windows Notifications Support for the Xima Contact Center App

    If your users are utilizing the installed (electron) Xima Contact Center application on their PC, they may now get a Windows notification when an inbound call is presenting, even if their application is minimized.

    Please note that the user's PC needs to have notifications enabled for the application



  • Custom Request Body for WebService API

    Before this build, you were limited in how you could post parameters in a WebService API POST/GET. Now we allow you to define the request type and parameters in the body below. The most common expected use for this new enhancement is "application/json" request types with a JSON payload.






Fixed

  • Various small bug fixes