Changelog - June 2025
Available as of v5.52
Improved
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WebRTC Call Quality and Feedback
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Addressed issues with call quality and connectivity.
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Added visualization to give the agent visual feedback showing when their mic and speaker activity.
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Added
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Custom Extension Directory
- When agents are placing or transferring a call, they'll now be able to utilize a phonebook to connect with any defined external number or internal (UC) extension.
- This was traditionally only available to CRM integrated customers.
- Support single additions/modifications or CSV imports.
- This is a global phonebook and all agent will see all loaded contacts.
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Callback Attempt Window
The service already had a "Callback Offer Window" per skill which allows users to define a start and end time for announcements offering queue callbacks to be offered and also to be able to schedule a callback.
This new feature offers the ability to control the window of time when a callback can be triggered to go out to a customer. A common use case would be setting an appropriate start time so callbacks that passed to the next day do not go out at an unreasonable hour.
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Windows Notifications Support for the Xima Contact Center App
If your users are utilizing the installed (electron) Xima Contact Center application on their PC, they may now get a Windows notification when an inbound call is presenting, even if their application is minimized.
Please note that the user's PC needs to have notifications enabled for the application
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Before this build, you were limited in how you could post parameters in a WebService API POST/GET. Now we allow you to define the request type and parameters in the body below. The most common expected use for this new enhancement is "application/json" request types with a JSON payload.Custom Request Body for WebService API
Fixed
- Various small bug fixes
