Changelog - June 2023



  • Clusters now use region specific coturn servers and each region has multiple servers. This provides more stability for WebRTC users.
  • The primary pod had a significant resource optimization for larger customer sites
    Note: this is currently behind a feature toggle
  • UX changes including
    • Chat review in Cradle to Grave now includes chat bubble format to match the agent experience
    • Adjusted agent selection menus to include a better view of the number of agents selected


  • More Email features for beta
    • Mark as Spam
    • Mark as Completed
    • Last Agent Routing


  • Variety of small bug fixes