Changelog - December 2025

19 days ago by Kelly Jaques

Available as of v5.57

Added

Agent Recording Access in CCAC
- Configured agents may now review their own recorded calls inside of the agent client
- They may listen, snip, and download the recordings but cannot delete or email them
- To configure an agent for this access:
  - Open the applicable agent settings inside of the "Agent Licensing" or "UC Phone Licensing" menus as an Administrator. You may also select multiple agents for bulk editing
  - Select the following checkbox:
  - Save your changes
- Once configured, agents will be able to open the recording playback media player by selecting the playback icon in the "View History" list:
Pause and Resume Recording API
- Programmatically pause/unpause audio recording when an agent is accepting sensitive information (like a credit card number) over the phone.
- Documentation for the API can be found HERE.

Fixed

Several small bug fixes