Changelog - September 2024

v5.44

Added

• Email Threading

  • Previously Xima did not include the email history with each email response. Now replies will thread the history beneath the response.

Fixed

• A variety of call flows were causing agent's to be stuck on calls they have ended.
• Various small bug fixes

Upcoming Features

• The majority of proactive development this month has been for our Advanced IVR enhancement.
  This will be entering the beta phase now.
  • If you are interested in learning more about the Advanced IVR features, please reach out to the Xima Sales team.