Change Log - September 2025

Available as of v5.55

Added

• "Call is Updated" Webservice Trigger

  • Historically a webhook could be triggered when a call has completed but it was not able to wait until an agent added any account codes post call. This prevented account codes from being pushed to a 3rd party unless the agent entered them before the call ended.
  • The new available triggering event is "Call is Updated"
    • Will trigger when a completed call's recording is processed but can trigger again with additional changes to account codes
    • Call must be disconnected and any recording must be processed
    • After recording(s) have been processed, the API post will be triggered and include any post call account codes
    • Will be triggered again, any time account codes are added or removed (whether post call or reloaded from media history)
      • The configured endpoint should be prepared to handle duplicate posts with small modifications. A best practice is ensuring the post includes unique values (i.e. Call ID) to differentiate multiple calls from multiple duplicate posts

• Additional Agent Parameters for Webservice API

  • Historically the only agent specific parameter available for webhooks was:
    <Agent> : The agent associated with the last event on the call. This includes their name and extension number. E.g., "John Doe (154)"
  • With this build you may use the traditional value or be more focused with a name or extension number with:
    <Agent Extension>: The agent associated with the last event on the call. Extension only. E.g. "154"
    <Agent Name>: The agent associated with the last event on the call. Name only. E.g. "John Doe"
  • Learn more about the webservice API HERE

Improved

• Better Formatting of AI Messaging Responses

  

  • Prior to this build, formatted responses from an AI bot were combining into an unformatted paragraph.
  • Now lines are better separated and bullet points may be utilized.

Fixed

• Outbound SMS messages going out on a different registered number than selected
• Several small bug fixes