Change Log - July 2024

v5.43

Added

User Account Management is now in the browser UI.
- Navigate to User Management_ ► User Accounts_
- Allows a password setting email be sent to the new account and no longer requires the creator to make the initial password for the new users.
Service Users Management is now in the browser UI.
- These users are utilized for APIs and providing bearer tokens.
- Navigate to API Enablement ► Service Users
- Service Users are no longer created in the User Accounts menu
Improved Notification for Click to Dial
- The background process that was already in place: When an agent is using a UC phone (not the Xima CCAC embedded softphone) and triggers a click-to-dial, a registered Xima extension will ring the agent first. Then, once answered, the outbound call will be initiated with the agent on the line.
- Problem we're resolving: It wasn't clear to agents why their phone was ringing and some thought it was a new outside party trying to call in at the same time the agent is trying to initiate a click-to-dial outbound call.
- How this has been improved: We have updated the screen pop inside of CCAC to better inform the agent what is actually happening.

Gmail integration no longer requires Support assistance to enable.
- When adding an email account in Xima CCaaS, you'll be prompted to select either Gmail or Outlook as your email source.
Improved Formatting of the Skill Levels menu.
- We now display and navigate larger skill lists better
The updated WebChat UI is now the default experience
- If the legacy look is preferred, you can change the skin by navigating to the following in the Java Client ► System Settings ► Web Chat Agent ► Use Legacy Chat Servers and select "TRUE"