Change Log - February 2024

v5.38

Added

• CRM Integration with 300+ solutions (additional license needed)
  • Pull CRM directory into the agent's phone book
  • Associates calls, texts, and emails to the contact in the CRM
  • Push your contact activity and notes to the CRM.
• A backend tool to re-query UC based call recordings for a given window of time has been built. Consult with Xima Support of a re-query is needed.

Improved

• Improved resource management for sites with large and aging email queues
• Improved resource management for WebRTC users
• We now notify an admin when trying to configure a skill group or WebRTC agent with the same name as a UC hunt group or UC extension name.
• Xima logo no longer in the "About" menu for white-labeled partners.

Fixed

• Various small bug fixes
• Past users no longer included when running roles based queries
• The realtime metric "Current Callback Counte (CC)" has been fixed
• The active calls widget had an issue with images.
• Some DTMF entries were not recognized during queue callback scheduling