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Change Log - February 2024

3 months ago by Kelly Jaques

v5.38

Added

  • CRM Integration with 300+ solutions (additional license needed)
    • Pull CRM directory into the agent's phone book
    • Associates calls, texts, and emails to the contact in the CRM
    • Push your contact activity and notes to the CRM.
  • A backend tool to re-query UC based call recordings for a given window of time has been built. Consult with Xima Support of a re-query is needed.

Improved

  • Improved resource management for sites with large and aging email queues
  • Improved resource management for WebRTC users
  • We now notify an admin when trying to configure a skill group or WebRTC agent with the same name as a UC hunt group or UC extension name.
  • Xima logo no longer in the "About" menu for white-labeled partners.

Fixed

  • Various small bug fixes
  • Past users no longer included when running roles based queries
  • The realtime metric "Current Callback Counte (CC)" has been fixed
  • The active calls widget had an issue with images.
  • Some DTMF entries were not recognized during queue callback scheduling