Change Log - August 2025

Available as of v5.54

Added

• Call Transcripts and Sentiment Analysis

  • Requires transcription licensing
  • Transcribes and analyses the sentiment of calls upon completion. Allowing for visibility in cradle to grave and historical reporting.
  

Improved

• SRV Record Failover for Netsapiens

  • Improved our support for SRV records in outbound proxy configuration.
    • Traffic can now leverage SRV records to automatically resolve multiple proxy endpoints. This provides improved resiliency by allowing calls to overflow to alternate proxies if the primary endpoint is unavailable (e.g., during maintenance or unexpected outages), reducing the risk of integration failures.
  
  

Fixed

• Various small bug fixes