Change Log - April 2025
18 days ago by Kelly Jaques
Available as of v5.51
Added
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AI Agent - Messaging Bot
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AI integration for messaging channels (Web Chat, SMS, and WhatsApp) is not GA
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Knowledge Base management and unlimited AI Agent profiles
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Licensing required. Reach out to your sales contact to learn more.
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Dialer Integration
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Xima now offers a predictive dialer
- Automatically reach customers on a defined call list
- Dialing can happen on a schedule, when agents are available, or a definable amount of calls per available agents
- Outbound call will include a configured IVR experience which may offer the customer:
- an IVR menu
- announcements
- surveys
- ability to connect back to an agent
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Licensing required. Reach out to your sales contact to learn more.
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Changed
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Navigation Changes in UI
The following changes have been made to the cloud UI of Xima CCaaS:
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The user profile avatar has been moved to the left vertical navigation bar
- Some full-screen menus were previously hiding the avatar which used to reside in the top right
- Selecting the profile will still be the method for viewing the version, serial key, and logging out of the account
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The navigation bar can no longer be expanded with a "hamburger" UI. Instead all menu categories will be listed in the flyout as pictured above.
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Messaging Activity Now Visible in Supervisor View
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If an agent has chat media focused in their CCAC, supervisor view will now show that the agent is engaged with the chat
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Fixed
- Various small bug fixes