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updatedAt: 2026-07-30T19:21:50.000Z
agentTools:
projectIndex: https://guide.xima.cloud/llms.txt
---
# Xima UCaaS - Building an Auto Attendant
This article covers how to build a UCaaS Auto Attendant inside of Xima UCaaS
## Steps
1. Log into Xima UC Admin Portal and select **Auto Attendants**.\
* From here you can manage all existing Auto Attendants as well as build new ones\
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2. To build a new Auto Attendant, click on **Add Attendant**\
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3. Add a **Name** for your new Auto Attendant, an **Extension** that is available, and the pre-configured **Time Frame** you would like to use\
* **NOTE:** See [this article](https://guide.xima.cloud/docs/creating-time-frames) if you need to configure a Time Frame\
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4. Now that your Auto Attendant has been built you can define it\
1. First, you will want to configure an **Intro Greeting** by clicking on the speaker icon here\
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2. Select **Add Greeting** at the bottom\
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3. Select the New Greeting you would like to use from **Text-To-Speech**, **Upload**, and **Record**\
* Selecting **Record** will call your extension to record a greeting\
4. In this instance, we will use **Text-To-Speech**, and will fill out the appropriate fields\
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1. Add a script to the **Message** field that will be read
2. Select a **Language** to read the script in
3. Select a **Voice** to read the script in, and you can click on the Play button to play a sample of your selected voice
4. Select a **Time Frame** to apply to this message
5. Click **Save** to save your changes, and then **Done** on the final screen to complete this new greeting\
5. The next step is to configure the **Menu Prompt**, which is the most important step in this process as it determines what prompts play to customers for each digit to press to get to the appropriatedestination in your auto-attendant\
1. Select the **Pencil** icon next to the prompt\
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2. Choose how you would like to introduce **New Greeting**\
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1. In this prompt as a different example, we are going to use the **Upload** feature
2. Enter in a brief **Description** you would like to associate with this greeting
3. Select **Browse**, and navigate to the file you would like to upload as your new greeting
4. Select **Upload** to upload your new greeting\
3. The next step is to define the digit actions on the right-hand side for the **Dial Pad Menu** to define which number goes to which destination\
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1. Select digit **1** to configure its digit actions and determine where it will go based on the available options below\
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2. For this example, we are going to configure 1 to go to Sales, and 2 to go to Support with additional tiers for support, so we will select **Call Queue** for when the customer presses digit 1\
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3. Type in the **Extension** or **Name** of the destination, and it should auto-fill
4. Here we typed **Sales** and were able to select 1235 (New Sales) from the drop-down as shown below for digit action 1\
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5. Now, select **2** to add an appropriate digit action for this auto attendant\
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1. In this instance, we want it to go to our support team, but we want additional options once they press 2 for support, so we will select **Add Tier** for this digit action\
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2. This will give us an additional sub-menu for that digit action to configure when 2 or Support is selected from the auto attendant\
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3. For this new menu, you will want to create a new **Menu Prompt** as covered above for this new menu in your auto attendant to determine the **New Greeting**, **Message**, **Language**, and **Voice**, and then click **Save**\
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4. Now that we have a greeting, we will want to configure where each digit action goes (1 and 2 in this instance), and then click **Save**\
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4. Once you have defined each destination in your auto attendant, some additional settings are available to you in the **Options** cog over to the right\
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1. In Options, you are able to define what happens if no digit is pressed, if an unassigned key is pressed, or if the customer waits to long to press a digit\
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2. Click **Done** once you are finished here\
6. Once you are finished click **Save** to save your new Auto Attendants\
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7. You should see *The Auto Attendant has been saved* at the top of the screen once complete\
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8. To adjust an existing Auto Attendant, verify you see it on the Auto Attendants page and click the **Pencil** to edit or the **X** button to delete\
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1\.