--- updatedAt: 2026-08-28T16:03:06.000Z agentTools: projectIndex: https://guide.xima.cloud/llms.txt --- # Call Performance Inbound call performance statistics for a selected skill, broken down by time interval. The Call Performance report provides inbound call performance statistics for a selected skill, broken down by the selected time interval — useful for identifying peak and slow traffic periods for staffing purposes. It is a Time row type [Time-Based report](https://guide.xima.cloud/docs/reports-report-definitions-time). *** # Report Columns | Column | Definition | | ------------------------------ | -------------------------------------------------------------------------------------------------------- | | `Time` | The time interval being reported on. | | `Call Presented` | The number of calls in which the skill had at least one Ringing or Queue event. | | `Calls Answered` | The number of calls that included at least one Talking event with the skill. | | `Calls Missed` | The number of calls that rang or queued to the skill but were never answered. | | `Answered Calls Percent` | The percent of presented calls that were answered. | | `Calls Answered Within 15 Sec` | The number of calls answered within 15 seconds of the initial Ringing event to the group. | | `Calls Answered Within 30 Sec` | The number of calls answered within 30 seconds of the initial Ringing event to the group. | | `Calls Answered Within 60 Sec` | The number of calls answered within 60 seconds of the initial Ringing event to the group. | | `Calls Answered After 60 Sec` | The number of calls answered more than 60 seconds after the initial Ringing event to the group. | | `Callbacks Scheduled` | The number of calls that requested a scheduled callback during the time interval. | | `Callbacks Accepted` | The number of scheduled callbacks accepted by the caller during the time interval. | | `Callbacks Cancelled/Aborted` | The number of scheduled callbacks canceled by the caller or aborted after the maximum callback attempts. | | `Accepted Callback Percent` | The percent of scheduled callbacks that were accepted during the time interval. | | `Avg Talking Duration` | The average duration of all Talking events associated with the skill during the time interval. | | `Avg Call Duration` | The average duration of all calls associated with the skill during the time interval. | ### Aborted Callback Attempts A callback is aborted when CCaaS attempts to call back the client and gets no interaction — the client doesn't answer. CCaaS makes 3 attempts by default; this is configurable.