Missed Call Work MCW Skill Logout

This article demonstrates what to do when an agent misses a call in the Contact Center and the system automatically logs them out.

Article #: 95

How To: know what to do when an agent misses a call in the Contact Center and the system automatically logs them out

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Purpose: demonstrate what to do when an agent misses a call in the Contact Center and the system automatically logs them out

Steps

  1. Log in to the Contact Center Agent Client (CCAC).
  2. After missing a call, you will see a window called “Missed Call Logout” appear. This window means that you have been logged out of all your skills and will not be able to answer any more calls until you have re-enabled your skills. To re-enable your skills, click Re-enable Skills.