Inbound Calls by Local Number

The Inbound Calls by Local Number report allows you to see inbound calls that came to specific local numbers. Local Numbers can be main lines, agent direct lines, or any other number dialed by an external party to reach your phone system.

Note: Entering no criteria will match all local numbers.

This report is a detailed report. As a Detailed Report, each line on the report will represent one individual call and will provide details for each call. (To see a local number in full detail, click "open," which is located at the end each local number's column.) Each line provides a "Call ID." The Call ID is a number that is associated with the call in the Xima CCaaS Database. It is a very useful number as once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same time-frame, paste it in the Quick Search tool, and it will take you directly to the call. This will then allow you to see the detailed events of the call.

In addition to being a detailed report, it is sub-grouped by Local Number. This means that the report will be broken down into an individual mini-report for each of the local numbers selected. You will then easily be able to see which calls are associated to which local number.

Report Column Descriptions

Call
This column displays the Call ID that is associated with the call with the given Local Number. A Call ID is an ID number that corresponds to the calls within the Xima CCaaS database. It is possible to use this number to search for the specific call in Cradle to Grave.


External Party
This column displays the phone number of the external party associated with the phone call for the given Local Number.


Caller ID
This column displays the Caller ID (name) that the phone system associated with this call for the given Local Number.


Answered
This column displays "true" if the given call was answered, and shows "false" if the call was not answered.


Talking Duration
This column displays the total duration of all talking events in the call with the given Local Number.


Speed of Answer
This column display the amount of time it took for the given call to be answered.

  • Speed of Answer is defined as the time between the call reaching the phone system and the first Talking event of the call.*

Call Duration
This column displays the total duration of the call associated with the given Local Number from beginning to end.


Start Time
This column displays the date and time that the call with the given Local Number started. (Format: 21 Apr 2011 17:13:37)