---
updatedAt: 2026-08-14T17:40:09.000Z
agentTools:
  projectIndex: https://guide.xima.cloud/llms.txt
---

# Welcome to Xima CCaaS

Getting Started orients new users to CCaaS and to this documentation site, and points to the most frequently used resources

<Image src="https://files.readme.io/bd09f6f-User_Guide_Site_Banner3.png" align="center" />

CCaaS is Xima's cloud contact center platform, covering call routing, agent tools, reporting, and platform integrations from a single administrative interface. This documentation site is organized by module — each section in the left navigation covers one area of configuration or use, from Reports and Real-Time Displays through platform-specific setup for the underlying phone system.

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# [Contacting Support](https://guide.xima.cloud/docs/getting-started-contacting-support)

Reaching Xima Support by web ticket or phone, along with observed holiday closures.

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# Popular Resources

A few of the most frequently referenced pages across the site:

<Cards columns="2">
  <Card title="Running a Report" href="https://guide.xima.cloud/docs/reports-my-reports-running-a-report" icon="fa-regular fa-file-lines" target="_blank">
    How to run a report from My Reports, including configuring its timeframe, rows, and optional criteria filters.
  </Card>

  <Card title="Cradle to Grave" href="https://guide.xima.cloud/docs/reports-cradle-to-grave" icon="fa-regular fa-chart-bar" target="_blank">
    An interaction-level search and drill-down tool that logs every interaction event from start to finish.
  </Card>

  <Card title="Create a Wallboard" href="https://guide.xima.cloud/docs/real-time-displays-wallboards" icon="fa-regular fa-chalkboard" target="_blank">
    Configurable, real-time dashboards that display live contact center performance metrics.
  </Card>

  <Card title="Supervisor View" href="https://guide.xima.cloud/docs/real-time-displays-supervisor-view" icon="fa-regular fa-tachograph-digital" target="_blank">
    A real-time monitoring interface for live visibility into agent activity, queue conditions, and contact center performance.
  </Card>

  <Card title="Create a Skill" href="https://guide.xima.cloud/docs/contact-center-manage-skills" icon="fa-regular fa-users-line" target="_blank">
    Create and configure skill groups to define how inbound interactions are queued, announced, and distributed to agents.
  </Card>

  <Card title="Create an IVR" href="https://guide.xima.cloud/docs/routing-configuration-ivr" icon="fa-regular fa-phone" target="_blank">
    A flexible, automated call-handling experience that greets callers, collects input, and intelligently routes calls.
  </Card>
</Cards>

<Callout icon="📘" theme="info">
  ### Additional Resources

  Live training sessions can be scheduled through the <Anchor target="_blank" href="https://go.oncehub.com/XimaCCaaSEndUserTraining">Xima CCaaS End User Training</Anchor> signup page.

  The <Anchor target="_blank" href="https://ximacare.ximasoftware.com/hc/en-us/categories/360005009291-Xima-CCaaS">Xima Help Center</Anchor> hosts additional self-service articles organized by product.
</Callout>

[<Image src="https://files.readme.io/927d2a8-Training_Banner_Blue2.jpg" align="left" wrap={true} />](https://go.oncehub.com/XimaCCaaSEndUserTraining)

<br />

[<Image src="https://files.readme.io/42accbb-Help_Center2.jpg" align="left" wrap={true} />](https://ximacare.ximasoftware.com/hc/en-us/categories/360005009291-Xima-CCaaS)