Disable Agent Skill Toggle

This article demonstrates how to disable an agent’s skill toggle.

Article #: 36

How To: disable an agent’s skill toggle

Similar questions: disable agent skill toggle, change agent skill toggle, edit agent skill toggle, adjust agent skill toggle, modify agent skill toggle

Purpose: demonstrate how to disable an agent’s skill toggle

Steps

If you would not like an agent to be able to enable and disable what skills they can receive calls and/or chats for, follow the steps below.

  1. When logged in to the admin UI of Xima CCaaS, go to Admin (System) > System Settings
  2. Click on Voice Agent and the option will expand.
  3. Locate the Hide Skill Enable metric and click on the dropdown arrow.
  4. By default, this metric is set to False. To disable agent skill toggle, select True.
  5. Click Save.