Article #: 36
How To: disable an agent’s skill toggle
Similar questions: disable agent skill toggle, change agent skill toggle, edit agent skill toggle, adjust agent skill toggle, modify agent skill toggle
Purpose: demonstrate how to disable an agent’s skill toggle
If you would not like an agent to be able to enable and disable what skills they can receive calls and/or chats for, follow the steps below.
- When logged in to the admin UI of Xima CCaaS, go to Admin (System) > System Settings
- Click on Voice Agent and the option will expand.
- Locate the Hide Skill Enable metric and click on the dropdown arrow.
- By default, this metric is set to False. To disable agent skill toggle, select True.
- Click Save.
Updated 27 days ago