Xima CCaaS Release 4.2.8ccaasG

270

Highlights

  • Master Agent and Partner Portal updates
  • UC Logging and Recording integration for Netsapiens UC platform
  • Updated graphical view of Supervisor View
  • Various bug fixes

Changed

  • Removing announcements from a Skill queue now requires restart

Added

  • Ability to disable live reporting while building custom reports
  • Prompt to setup recording retention upon initial login to Admin Tool - UC platform specific

Fixed

  • Various ACW issues (e.g., now pops when transfer is involved)
  • Various Report Scheduler issues (e.g., scheduler now returning proper start/end times)
  • Various Realtime widget issues (e.g., issues with Group Box widget causing other widgets do display blank)
  • Various Custom Report issues (e.g., ability to existing or new summary values)
  • Various Report issues (e.g., Agent Feature Trace report no longer returning unknown feature IDs with blank values)
  • Various Cradle to Grave issues (e.g., Netsapiens UC Logging, Cradle to Grave shown "Transfer Hold" when it's a regular "Hold" event)
  • Various UR Recording issues (e.g., Netspaiens Internal calls not recorded)
  • Various CCAC Issues (e.g., CCAC not showing external number on screen)
  • Issue with calls not presenting to agents, even though agent is available
  • Issue with "Display Offline Agent" not working when using Roles
  • Issue with CCAC not populating Target Skill and/or Tag
  • Issue with Outbound UC calls logging - UC platform specific
  • Issue with Internal calls reporting as Outbound calls
  • Issue with reserved callbacks be presented to agents on a call or on DND
  • Issue with Netsapiens logging - Group included as "Receiving Party" after the call is transfered away from the group
  • Issue with using formulas in Supervisor View "killing" Supervisor View
  • Issues with Active Media in Netsapiens UC Logging