Xima CCaaS Release 4.2.8ccaasG
about 2 years ago by Blake Beard
Highlights
- Master Agent and Partner Portal updates
- UC Logging and Recording integration for Netsapiens UC platform
- Updated graphical view of Supervisor View
- Various bug fixes
Changed
- Removing announcements from a Skill queue now requires restart
Added
- Ability to disable live reporting while building custom reports
- Prompt to setup recording retention upon initial login to Admin Tool - UC platform specific
Fixed
- Various ACW issues (e.g., now pops when transfer is involved)
- Various Report Scheduler issues (e.g., scheduler now returning proper start/end times)
- Various Realtime widget issues (e.g., issues with Group Box widget causing other widgets do display blank)
- Various Custom Report issues (e.g., ability to existing or new summary values)
- Various Report issues (e.g., Agent Feature Trace report no longer returning unknown feature IDs with blank values)
- Various Cradle to Grave issues (e.g., Netsapiens UC Logging, Cradle to Grave shown "Transfer Hold" when it's a regular "Hold" event)
- Various UR Recording issues (e.g., Netspaiens Internal calls not recorded)
- Various CCAC Issues (e.g., CCAC not showing external number on screen)
- Issue with calls not presenting to agents, even though agent is available
- Issue with "Display Offline Agent" not working when using Roles
- Issue with CCAC not populating Target Skill and/or Tag
- Issue with Outbound UC calls logging - UC platform specific
- Issue with Internal calls reporting as Outbound calls
- Issue with reserved callbacks be presented to agents on a call or on DND
- Issue with Netsapiens logging - Group included as "Receiving Party" after the call is transfered away from the group
- Issue with using formulas in Supervisor View "killing" Supervisor View
- Issues with Active Media in Netsapiens UC Logging