Xima CCaaS Release 4.2.8ccaasD
over 2 years ago by Blake Beard
Highlight
- Added UC Logging & Recording for RingCentral and ACO UC platforms
- Various bug fixes
Changed
- Custom Reports report skin changes
- Various terminology changes
- Outbound calls with a transfer can now be recorded - RingCentral specific
- Inbound calls can now be recorded - RingCentral specific
- Various account code changes for CCAC - RingCentral specifc
- Various Note changes for CCAC - RingCentral specific
- Agent is placed in state of ACW upon completing an outbound skill based call - RingCentral specific
Added
- Various report and realtime values
- Dropdown for enabling and disabling recording - RingCentral specific
- Recordings can be emailed - RingCentral specific
- Various details upon Agent CC Logout
Fixed
- Agent state now reflects actual call state when conducting/participating in an internal call - RingCentral specific
- Various CCAC call pop issues
- Various call presenting issues
- Various realtime widget issues
- Various recording library issues - RingCentral specific