Xima CCaaS Release 4.2.8ccaasC
over 2 years ago by Blake Beard
Changed
- Queue Callback reserved agent will get the call even when multiple agents are available
Added
- Setting for free-form account codes
- OAuth improvements - RingCentral specific
- UC calls to active media - UC platform specific
- Incoming call pops for UC Calls - UC platform specific
- Skill requests on outbound calls - UC platform specific
- TPI setting allowing users to enable/disable recording - UC platform specific
Fixed
- Various Agent State fixes
- Agent skill login
- Issue with duplicating custom reports
- Issue with changing selected languages
- Issue with Web Chat wait time
- Issue with call routing fail
- Issue with displaying correct wait time in CCAC
- Issue with SIP subscribe messages being sent to unsubscribed agents - Metaswitch specifc