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Xima CCaaS Release 4.2.7ccaasI

over 2 years ago by Blake Beard

Changed

  • CCaaS will be the calling party name on scheduled callbacks
  • Improved chat logging
  • Digit actions and supervisor transfer to have a transfer event instead of overflow
  • Clear out the active call when call ends while agent is on DND. When agent is on DND and call ends, the availability will be sent as DND instead of Idle
  • Call will drop when the agent does not answer and call times out
  • Changes to Active Calls Widget
  • Separated property components for users vs. agents

Added

  • Handset status endpoint
  • Various report metrics
  • Country code setting
  • Feature toggle for when only the voice channel is available

Fixed

  • Issue with downloading report execution results
  • Issue with "Speed of Answer" metrics
  • Issues with dialed party number
  • Various typos
  • Issue with feature set refresh
  • Various Issues with CCAC +Active Media - RingCentral specific